I conduct an independent and impartial process aimed at establishing the facts with rigour. My role is to listen to each person with respect, analyze information objectively and present clear conclusions that enable the organization to make informed decisions.

Mediation is a confidential, structured and reassuring space where individuals can finally express what they are experiencing, without fear of judgment. My role is to help each person clarify their needs, understand the real issues behind the conflict and find common ground. Through a guided, respectful and solution-focused process, mediation restores authentic dialogue, reduces tensions and helps co-create lasting agreements. It is a humane, fast and effective approach to preventing escalation and preserving working relationships.

An investigation aims to establish the facts and determine whether a situation constitutes harassment under the law. Mediation is a voluntary process that allows the parties to co-create a lasting solution in a confidential, non-judgmental space. Both approaches address different needs and can be complementary.

A climate analysis helps understand what teams are truly experiencing: tensions, strengths, irritants and relational dynamics. It provides a clear picture that helps the organization act wisely and make lasting improvements to the workplace.

Impartiality rests on a constant posture of fairness, non-judgmental listening and transparency. I clarify the steps, boundaries and protections from the outset, so that each person knows they are treated with the same consideration. Furthermore, independence is at the core of my professional obligations.

Yes. I review the existing policy, ensure its compliance with legal obligations and rewrite it so it is clear, accessible and consistent with your internal practices. I can also support its implementation with your teams.

I help them clarify the issues, assess risks, choose appropriate actions and communicate with consistency and respect. My role is to offer them a safe space to reflect and make decisions with confidence.

My approach combines extensive experience in diverse unionized environments, public, parapublic and private, with a deeply human and rigorous posture. I place central importance on authentic listening, active impartiality and clarity in communications. Every engagement is conducted with sensitivity, transparency and method, in order to offer realistic, consistent and lasting solutions that respect both people and organizations.

Confidentiality is at the heart of my practice. I specify from the outset what can be shared, with whom and for what purpose, so that each person understands the protections in place. The information gathered is handled with caution and transparency, in strict compliance with legal obligations and agreed-upon boundaries.

Yes. Although based in the Montreal area, I support organizations across Quebec. Several steps of the process can be carried out remotely, interviews by videoconference and secure exchanges, while maintaining the rigour and confidentiality that characterize my practice.

Costs vary depending on the type of mandate, the number of people involved and the complexity of the situation. We always provide a clear estimate before the mandate begins, including the planned steps, deliverables and terms. Our goal: to offer you a rigorous, transparent approach proportionate to your needs.